Name: The Business Case for Listening Better
Start: 2023-12-19T19:00:00Z
End: 2023-12-19T19:00:43.000Z
Location: BrightTALK
Rating: 0

Unleash potential (yours and others!) by putting PEOPLE first. Thought-provoking webinars about Leadership, Employee Engagement, Personal Effectiveness, and Team Effectiveness. Our research and topics focus on getting more from people by giving more of the right stuff to people. 

As we head into a new year, it's time to refresh and prep for new realities. No matter what your personality type may be, you've got leadership qualities that the people around you admire and wish they'd see more often. With a little leadership development work, you can choose to exhibit those qualities and key behaviors more often. Your personal effectiveness will skyrocket, and so will employee engagement!

A-Z Qualities to Work on in 2025

All too often, managers get dinged on the employee engagement survey for things like "managerial effectiveness."

These managers don't know what they're doing wrong, how to fix it, or why there's a problem. They focus on what they know best, like frontline functional skills. If they pursue solutions, it's in non-threatening courses like time management for managers.

The gaps are usually in the basics. Supervisory skills and leadership development seem too basic or too abstract. Those kinds of classes seem like they'll will be long and hard. So managers opt out and suffer the consequences (along with everyone who reports to them). In this presentation, we'll cut to the chase and show managers how to genuinely make their jobs (and lives!) easier.

Managers: Make Your Job & Life Easier!

Take your communication skills up a notch! Whether you're the sender or the receiver in interpersonal communication, fine-tune your listening skills, question-asking skills, and processing skills to get "on the same page" with your conversation partners.

Quality questions are the key to being both a better listener and a better speaker. Find out what you can do to build your question-asking acumen.

Mastering the Art of Asking Quality Questions

The world has changed. The employer/employee relationship has changed, too. Until we come to grips with these changes, employers will continue making costly mistakes that diminish employee loyalty and employee engagement.

Let's take a good, hard look at multi-tasking, work/life balance, employee wellbeing, and some other sensitive subjects. Spoiler alert: it's not employers alone who have some changes to make...

5 Lies You've Been Told about Working

To recognize, praise, reward, and encourage employees, you don't need a big budget, tons of time, or a fancy program. You need an attitude of gratitude and a sincere desire to give meaningful recognition.

When it comes to employee recognition, making it meaningful is what makes it effective. Join this presentation to the learn the essential ingredients of meaningful recognition.

The 10 Essentials of Meaningful Recognition

What if you could instantly improve every conversation you have? What if, with just a single skill, you could positively impact all your interpersonal relationships AND your workplace communication, too? 

Quality questions can do all that and more. Find out which questions have the greatest impact on H2H connections, the role of listening when you're asking questions, and how to demonstrate conversational skills with finesse.

The Power of Questions in Everyday Conversation

No one truly loves receiving feedback, especially not critical feedback. No matter how much we need it or how much we benefit from it, feedback stings. That's one reason why so many folks hold back when it's time for giving feedback, too.

In this presentation, we're going to make it easier to give and receive feedback. In fact, we're going to encourage you to start inviting feedback... asking for it and graciously doing something with it. When you do, look out! The transformation you'll see around you is going to be remarkable.

Why & How to Invite Critical Feedback

Every HRBP, CHRO, and human resources employee who works to improve the employee experience will want to tune in for this presentation. There are so many misguided, outdated HR practices floating around, that it's time we call "Enough!" for the ones that don't make sense and are actually doing more harm than good. 

Small business owners and functional managers are welcome, too. After all, you play a huge role in the employee experience, too... And some of these antiquated practices are still around because you mean well, but...

5 Things Every HR Leader Needs to Do Right Now

In turbulent times, it's really difficult to feel like you're in control of anything. You may feel like you're at the mercy of circumstances, constant change, and the VUCA / BANI conditions that have become the new norm. 

You don't have to settle for that. Reclaiming control, even self-control, is much easier when you know about one secret weapon and how to deploy it effectively. With this secret weapon and a little assertiveness, you'll soon be reclaiming control in your personal and professional life.

Your Secret Weapon for Reclaiming Control

If you're lacking confidence, you're probably looking inward, thinking it's about a lack of self-esteem or experience. Not so fast! There's something else that's probably lacking, and it's…. Drum roll, please…. 

Clarity. 

We're all more confident when we've got clarity about where we're going, what we're doing, how to do it, and why it matters. Without clarity, you can't have full confidence. And without complete confidence, it's not entirely fair to demand competencies like "managerial courage." To build confidence and ignite courage, start by creating clarity.

Where Does Confidence Come From?

Functional expertise is fine… So long as it doesn't override collaboration (especially in the senior leadership team!). If you've got silos at the top, organizational effectiveness is limited. Even if it's masked by all that functional expertise, there are major problems looming when you're operating in silos.

Never fear! Silo-busting is the solution, and you can turn things around quickly to boost team effectiveness, organizational effectiveness, and results.

Silo-Busting in Your Organization

Problems. We've all got 'em, and they just keep coming. Problem solving, on the other hand, doesn't come quite so easily.

Being a proactive troubleshooter and problem solver isn't as mysterious., difficult, or out-of-reach as it may seem. In fact, with the right proactive problem solving steps, a little root cause analysis, and good, old-fashioned critical thinking skills, you'll soon become a master at identifying and solving problems quickly and easily.

Problem Solving Made Easy

Conflict isn't always bad. The avoidance of conflict, in fact, can be worse than the conflict itself. If your company culture is highly conflict averse, you probably have false harmony, group think, and echo chambers that interfere with true collaboration and commitment. Team effectiveness is compromised by all that niceness because no one ever really feels heard and considered. Going along just to get along is merely a recipe for standing still. Learn about the benefits of conflict and how to use it productively for ideation, innovation, decision making, and building trust throughout the organization.

The Vital Role of Conflict in Healthy Teams

The 1-to-1 meeting with your boss doesn’t have to be nerve-wracking. 

You don’t have to go into these meetings with butterflies, wondering what’s on the agenda, uncertain about what you should prepare, and anxious about what negative feedback you’re about to be ambushed with. 

Instead, find out how you can influence the topics in your 1-to-1 meetings, how you can use this time to showcase your efforts and achievements, and how you can express your needs and opinions when you meet with your manager. In other words, learn how to assert yourself and make the most of 1-to-1 meetings.

Part 12 in the video series "Why Wait to Be Great?"

Making the Most of 1-to-1 Meetings

As a Coach, you're focused on people development and a company culture that aims to help people grow and maintain high levels of employee engagement. But when it comes to career roadblocks or blindspots, getting people to move outside their comfort zone can be tricky. They may not be aware of issues related to their soft skills or emotional intelligence gaps. How do you get them to see it, acknowledge it, care about it, and work on it? In this presentation, we'll cover the techniques for easing people into these tough conversations that promote self-awareness.

The Delicate Matter of Coaching for Emotional Intelligence

Every organization wants to hire “self-motivated” individuals. 

Self-motivation shows up in the competency model, the job description, the behavioral interviewing questions, and the expectations for the role. More often than not, people who have demonstrated “self-motivation” are selected for these roles.

So what happens? Why do these self-motivated individuals seem to lose their motivation? What causes dips in motivation that sweep across an entire organization? And what can you do about it? (Spoiler alert: managing out the people who aren’t motivated and replacing them with “self-motivated” individuals won’t work over the long term!)

Learn how to personally motivate every member of the team in ways that are self-sustaining and long-term. Learn how to increase and magnify self-motivation. And learn what NOT to do so you won’t diminish self-motivation. 

During this presentation, you may even find some tools you can use for your own boost in motivation. 

Part 11 in the video series "Why Wait to Be Great?"

Motivation Is Personal: Are You Tapping into It?

Being promoted from within is recognition that you've done well. It's also an extra challenge because you now have to reset relationships with peers and friends who you'll now be managing. Shifting from buddy to boss isn't easy. As a supervisor or manager who has to navigate this transition alone, you may feel a little unsure about how to proceed. This presentation will help you avoid common mistakes, maintain trust and collegiality, and enlist the support of your team members even as you're learning the ropes in this new relationship.

Managing Your Peers & Shifting from Buddy to Boss

Better listening is more than a social nicety. It's the glue that bonds relationships. In business, listening and strong communication impact every aspect of company culture. Employee engagement and productivity levels are directly linked to the quality of listening exhibited by managers and leaders. What's more, collaboration, team effectiveness, and employee retention are all impacted by this one simple behavior. Join this webinar to learn about the hard costs of neglecting this vital soft skill.

The Business Case for Listening Better

Communications

Listening

Company Culture

Productivity

Employee Engagement

Collaboration

Team Effectiveness

Retention

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Talent Management

Small businesses and enterprises alike are competing for not only market share, but also for the best employees to move their businesses forward. Competitive salary and benefits packages are the foundation of high employee satisfaction. Join this community to keep up with changing regulations and learn how to optimize workforce costs with competitive yet cost-effective employee benefits and compensation plans.

Benefits and Compensation

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.

Get powerful learning and development insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge in the field.

Learning and Development

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

The inside sales community on BrightTALK is made up of thousands of engaged inside sales professionals. Learn best practices for teleprospecting and lead qualification as well as advice for implementing sales prospecting tools. Join the discussion by attending on-demand and live inside sales webinars and round tables.

Inside Sales

The channel sales community on BrightTALK is made up of thousands of sales professionals specializing in channel sales strategy, reseller sales and channel opportunities. Find relevant content on demand or engage with peers and industry leaders in live channel sales webinars and round table discussions.

Channel Sales

The sales management community on BrightTALK is made up of thousands of sales management professionals. Learn about sales training ideas and techniques while improving pipeline development strategies. Join the conversation by participating in live sales development and management webinars and round tables.

Sales Strategy

In this SaaS and subscription economy, the key to success is customer success. This is much easier said than done as client ecosystems are constantly evolving and their needs and aptitudes vary. Join this community to engage with leaders who are prioritizing and pioneering customer success by helping clients maximize ROI, inspiring account growth and strong client retention.

Customer Success

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

In today’s economic climate, successful small businesses need to overcome an array of challenges. Client dependence, legal issues, small business financing… as an entrepreneur, where can you find the information you need to help inform your decisions? In the small business management community, discover how you can create a successful small business from the business plan up!

Small Business

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

Leadership

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

The Business Case for Listening Better

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