Mindset Matters, with Security as the Outcome

During IT or security issue, our service desk colleagues are the words, voice and face of calm – they take a consistent and measured approach to resolve our tech issue. Like a taxi-driver in heavy traffic not succumbing to road-rage, they navigate us to a solution quickly and easily: Quelling any tech rage and enabling us to carry on with our working day. Mindset Matters, particularly in this age of constant cyber threats, with social engineering attacks often in play. Attila will convey why the service desk is perfectly placed to consistently mitigate risk across the organisation; how with a set of small adjustments they can significantly enhance data security: Yes, supported by remote support technology, and yes, supported by process; but primarily due to a powerful combination of timing, relationship, knowledge and most importantly mindset.