Name: How ServiceNow enables Amadeus journey in the cloud with ITOM and ITSM
Start: 2023-11-30T17:00:00Z
End: 2023-11-30T17:00:42.000Z
Location: BrightTALK
Rating: 0

ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.

According to IDC research, only half of cloud migration projects are termed “successful” or “very successful.” And it’s not hard to see why—cloud operations and control mechanisms haven’t kept pace with accelerating cloud adoption. 
 
In this on-demand webinar from IDC and ServiceNow, we discuss best practices for driving value by achieving IT operational excellence in hybrid cloud environments.  
 
 
We also assess the modern technology building blocks you’ll need, such as observability, AIOps and automation.  
 
You’ll get insights on: 
 
• unlocking a fundamental pillar for reliability and resilience with observability 
• using observable data at scale and speed through automation and AIOps 
• creating business value by improving productivity, user experience, cost transparency, and efficiency.

Leverage AIOps and Observability to Drive Continuous Business Value

Is your organization looking for ways to accelerate cloud adoption? As organizations deliver applications and services supported by the cloud, teams need to know how to plan, scale, and operate the cloud.

In this session, we'll walk through how ServiceNow helps organizations plan application transformation in the cloud, automate cloud requests, gain visibility of the cloud resources, insert governance policies, and run services resiliently and securely.

You'll also hear how ServiceNow's Cloud Center of Excellence team scaled Cloud and SaaS operations using the Now Platform.

Scale Cloud Adoption Faster with the ServiceNow Platform

As the digital transformation wave continues, enterprise IT organizations are over-burdened with event noise from monitoring tools, service outages, and expectations of 24/7 service. But ServiceNow’s AIOps engine helps provide better insights into events, and then acts to automatically resolve issues. Join this webinar to hear how we transformed our internal processes from manual, repetitive and reactive to automated, predictive and proactive. You’ll also learn how AIOps:

- Identifies trends that indicate potential service events
- Pinpoints the root causes of outages and other issues
- Reduces event noise from multiple monitoring tools

ServiceNow AIOps will simplify your move to a digital model, enabling users to focus on higher-value projects.

Transform IT Operations with AIOps

As the digital landscape evolves, organizations struggle to keep up with so many new, fast-changing technological advancements. How can your organization ensure business continuity in this challenging time?

Join us for a valuable webinar, Achieving Operational Excellence through AIOps & Observability, and learn how to gain end-to-end insight and visibility that legacy tools and approaches simply can’t provide.

Our speakers will cover how to:
Use AIOps and observability to improve compliance while reducing risk
Evolve IT beyond “keeping the lights on” to driving business innovation
Reduce noise, predict service issues, and introduce scalable log monitoring
Discover how to respond and resolve issues faster—from simple service requests to complex, self-healing processes—before they become business-critical. Sign up for this webinar now.

Achieving Operational Excellence Through AIOps and Observability

AI is everywhere, and ServiceNow is no exception. In this session, we will explore how ServiceNow is using the many facets of AI (Gen AI, General AI, Predictive Intelligence, etc.) to transform our DT support operations and increase business value across the enterprise in self-service, incident routing, and quality of service, to name a few.  You will learn how we achieved major improvements in self-service rates, agent and developer productivity, and in enhancing the overall employee experience.

AI everywhere: How we’re using AI to transform the enterprise

Learn how ServiceNow’s IT Operations Visibility provides application and business context in your environment. Quickly understand the relationships between the many, many different systems and services that make up today’s hybrid-cloud IT landscape. Leverage this understanding to troubleshoot complex issues, examine implications for a planned change, or triage the effects of a failed change.

IT Operations Management – Visibility, Service Mapping and the CMDB

Learn how OpenTelemetry and Cloud Observability can populate your CMDB with real-time service maps from your cloud-native workloads, including microservices, containers, and serverless. By utilizing open-source OpenTelemetry collectors to collect traces, metrics, and logs, ServiceNow can not only build dynamic service maps in your CMDB, but also enable real-time monitoring, alerting, and anomaly detection in your cloud environments. Unlock complete visibility of your legacy and cloud assets in a single tool with ServiceNow.

Accelerate integration of your cloud-native CMDB

In this Pink Elephant and ServiceNow® webinar, you’ll learn Service Operations best practices on how you can expand IT services while reducing costs. Thousands of organizations are realizing the benefits of ServiceNow Service Operations adoption by: 
- Delivering scalable IT services and operations on a single cloud platform  
- Automating core services and operations processes  
- Gaining visibility of resources, applications and assets with context 

Typical use case outcomes include increasing agent productivity by 30%, resolving incidents 33% faster and determining major outages 25% faster. Learn more about how you can start reaping these benefits yourself.

Pink Elephant & Service Operations: Best practices to modernize your IT

As enterprises continue the process of digital transformation, digital services are expanding rapidly. As quantities grow, so does complexity. Which makes diagnosing service issues, driving innovation, and improving customer and employee experiences increasingly difficult.   

ServiceNow gives organizations confidence in their ability to monitor, manage, and maintain digital services. To find out more, join our June webinar: Modernize and Automate Technology Service Ops with Observability. You’ll see how service automation, AIOps, and Cloud Observability empower IT services and operations teams with complete visibility to: 

- Break down organizational silos for service reliability and resilience 

-Address app/infrastructure issues with automatic root cause and impact analysis  

- Reduce service outages and end-user disruption 

Let ServiceNow help you keep up with today’s overwhelming volume and variety of data. Reserve your seat today.

Modernize and automate technology service ops with Observability

See how you can automate and optimize your technology services and operations with our market-leading IT Service Management (ITSM) and IT Operations Management  (ITOM) solutions —built on our single cloud platform.  

Watch this short demo to see the many benefits that Technology Service Operations (ServiceOps) can provide your organization, including:   
·       Expanding your technology services while reducing costs 
·       Delivering extraordinary employee experiences, resiliency, and productivity 
·       Driving technology best practices with optimized, efficient processes—enabling you to innovate faster

Demo: Deliver resilient digital services through Service Operations

Many organizations struggle to manage the growing scale and complexity of cloud and cloud-native infrastructure and often lack complete visibility across the enterprise. In this webinar learn how the industry first ServiceNow Cloud Observability introduces new capabilities to help site reliability engineering teams better manage the growing scale and complexity of cloud infrastructure by bringing metrics, tracing, and logging together on a single solution purpose-built to connect insights and actions across all the tools, people, and processes involved.

Attendees can look forward to learning how to: 
- Resolve issues faster, eliminate underlying causes of performance issues, improve software quality, and address fragmentation across various IT estates with Cloud Observability. 
- Populate the CMDB and generate Service Maps for deep cross-stack visibility with the new Service Graph Connector for OpenTelemetry – a Kubernetes-native method. 
- Eliminate silos, manual root cause analysis and incident response activities, by building bridges between old and new systems for end-to-end visibility.

Reducing MTTR and accelerating the move to cloud-native

Bell Food Group has harmonized and standardized its group-wide ITIL processes in 15 countries at 63 locations. Thanks to ServiceNow®, the company simplified processes and workflows across all companies within the group. From purchasing, authorization requests, and change management to major incidents, the versatile toolbox helps Bell Food Group to work together more efficiently and customer-oriented. Learn how using an ITOM monitoring infrastructure, the CMDB improved asset management to keep systems and processes at a high level of quality to support its various IT teams.

Bell Food Group simplified processes and workflows with ITIL

Looking to expand the technology services you offer while reducing costs? The answer is Service Operations. In this session, learn how you can achieve Service Operations by unifying ITSM and ITOM on a single platform. The session will highlight additional benefits of bridging these solutions across your organization including: delivering extraordinary employee experiences, resiliency, and productivity and developing technology best practices with optimized, efficient processes.

The unbeatable power of Service Operations (ITSM + ITOM)

To gain faster automated governance and faster identification and resolution of DevOps and IT operational issues, many organizations are linking their DevOps with AIOps.  Discover the real-world best practices these organizations have gained from this, by attending our virtual event, Real-world best practices linking DevOps with AIOps using ServiceNow. 

Our speakers will take you on the journey large organizations have made in linking the world of DevOps to the work already going on in ServiceNow.  In just one hour, you’ll: 

- Learn how to gain simplified and deep root cause analysis of IT operational issues 

- See how companies are connecting and building insights for value streams 

- Understand how connected DevOps data informs AIOps and speeds up analysis 

Harness the power of AI to eliminate silos and improve your DevOps—sign up for this webinar.

Real-world best practices linking DevOps with AIOps using ServiceNow

As often experienced, Finance of America’s IT services and operations teams were using different legacy tools, manual processes, and had inconsistent points of view. To improve employee and customer experiences, they understood that their IT services and operations needed to work hand-in-hand with a single platform using a single data model.  Finance of America found a way forward by working with ServiceNow Service Operations to bridge ITSM and ITOM.  

During this session, Meghan Sander will discuss:
-Championing ServiceNow within their organization
-How Finance of America began their Service Operations implementation
-Fostering change management and adoption across the organization
-What's next in the Finance of America journey

Tips for a successful Service Operations journey with Finance of America

AIOps enables you to apply machine learning to IT operations and big data—predicting and preventing issues before they impact your users. Sound like a game-changer? It is! 

Watch this quick video explanation of the benefits you gain with AIOps, offering you and your team:
-End-to-end visibility across your services and infrastructure
-Actionable insights for rapid resolutions, including root causes
-Better outcomes to the business by minimizing the risk and impact of outages

5-minute demo: Predict and prevent issues with AIOps

In a nightmare scenario, Conagra was informed that costs for their ITSM tool would increase by more than $5 million over three years and had just a matter of weeks before the pricing went into effect. They quickly assembled a team and began building a plan that would migrate and deliver in just 15 days - all in the middle of a pandemic. They trained 450 people, migrated 110 workflows, and brought the system up with no impact to the business. It not only saved them $5M, but allowed them to deliver an excellent user experience and streamline their digital transformation initiatives

Project Full Court Press: 4-month project completed in 15 days

As a travel technology leader, Amadeus is moving its entire workload to the public cloud to meet competitive market objectives. This session will review the company's move to cloud project and how it leveraged ServiceNow® ITOM and ITSM as key enablers for cloud operations, from configuration management to monitoring, incident management and much more. The session will describe how Amadeus set up the different features provided by ServiceNow to cope with the various use cases encountered in the cloud journey, the challenges faced and solved.

How ServiceNow enables Amadeus journey in the cloud with ITOM and ITSM

ITSM

ITOM

Cloud

Customer Story

Amadeus

Cloud Adoption

ServiceNow

Cloud Operations

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How ServiceNow enables Amadeus journey in the cloud with ITOM and ITSM

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