The Two Pillars of Modern Contact Centers-Cloud & Conversational AI

Moving contact centers to the cloud is a topic on the table in boardrooms around the world. One of the key benefits tipping the scales when deciding to embrace a CCaaS platform is the availability of conversational AI to power self-service solutions. Unsurprisingly, organizations that employ conversational AI see a 3.5-fold increase in customer satisfaction rates. How can you unlock the potential of Conversational AI as you move to the cloud? Join Cyara’s Product Evangelist and Cloud Expert, Andriy Zakharchenko and Senior Director of Digital and Chatbot Expert, Christoph Börner for a 30 minute webinar to: Introduce the modern cloud-based contact center Explore the key decisions you face as you prepare for new Conversational AI-driven customer journeys Walk through the conversational AI development lifecycle. This session will help you embrace the jump to the cloud and deploy conversational AI with confidence while up-levelling your customer experience.