Name: From Friction to Flow: Reducing Login Friction & Improving Customer Experience
Start: 2023-12-13T17:00:00Z
End: 2023-12-13T17:01:00.000Z
Location: BrightTALK
Rating: 0

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Think of a company or brand with fanatically loyal customers – chances are, the brand you imagined is a household name in its industry. This is because loyal customers are the key to an organization’s success, making far more of an impact with their loyalty over time than new customers who may never return past their first visit. Bringing in new customers isn’t enough: in order to succeed, a business must focus on keeping existing customers happy and engaged. Although many organizations struggle to measure customer loyalty, it is critical to sustainable business growth and a powerful competitive advantage. Fortunately, there are simple and concrete steps you can take to ensure your customers want to keep coming back.


Join this webinar with Maya Ogranovitch Scott, Solution Manager at Ping Identity, for a discussion of customer loyalty and how to cultivate it. See how identity can help your organization grow loyalty with existing customers by making small but meaningful changes to the way users interact with your digital channels, and learn how this will help your business thrive. 


Key Takeaways:
--The financial value of customer loyalty
--The difference between attracting new customers and cultivating existing ones
--Key points across the customer journey that make or break loyalty
--Specific customer experience adjustments that improve customer loyalty and retention

Focus on User Experience to Grow Customer Loyalty and Transform Your Business

Businesses have embraced digital to engage with their customers. As quickly as brands have delivered digital experiences, bad actors have been just as fast in figuring out how to use credential stuffing, account takeover, and other types of attacks to their advantage. 

Keeping pace in this rapidly evolving threat landscape requires businesses to look for innovative ways to build experiences that optimize both security and convenience. But, ensuring one doesn’t overshadow the other often requires multiple integrations and custom development that adds internal friction and slows down innovation. 

A customer identity strategy that expands beyond access management, but includes fraud detection and identity verification capabilities that can seamlessly be orchestrated together can eliminate integration challenges and drive innovation. Join this session to learn Ping Identity’s drag-and-drop approach to customer identity that streamlines bringing together all the tools a business needs to rapidly build, test and optimize end-to-end customer journeys.

End-to-End Customer Journeys Optimized for Security and Convenience

Phishing continues to be one of the most common internet crimes today, but the stakes have risen enormously as our society has become online-driven. More than 80% of these attacks involve credential misuse in the network. With increased remote workers, users need a seamless mobile device experience  to be able to do their jobs. Derived credentials allow agencies to utilize existing investments, adopt modern protocols, and apply phishing-resistant multi-factor authentication across the enterprise.
Join us as thought leaders from government and industry discuss the role that identity and access management can play in meeting zero trust requirements.

Leveraging Derived Credentials to Secure User Access Across the Enterprise

The term “Digital transformation” has been used as a catch-all in the retail industry for a few years now, but what most do agree is that it  poses a range of new challenges and opportunities for retailers. Heightened expectations amongst tech-savvy consumers have forced the need to deliver slick and frictionless end-user experiences to drive engagement and loyalty. The problem is how?
 
Retailers can leverage customer identity as part of a digital experience strategy to offer smooth and secure end-to-end user journeys optimized to deliver business impact, aka: increase customer acquisition and retention while reducing fraud. Join this webinar with Robert Ivey, CTO at GCA, and Aubrey Turner, Executive Advisor at Ping Identity, for a discussion about how a well-known, global, fast-casual dining organization implemented customer identity, risk-based authentication, user management, and identity orchestration to:
 
--Streamline digital ordering experiences to effectively increase online order conversions.
--Materially increase enrollment in their loyalty program
--Reduce costs associated with fraud.
--Unify 800,000+ end-user profiles in a single directory to deliver more personalized and data-driven experiences.

Increase Loyalty & Reduce Fraud with Customer Identity-Driven Experiences

Identity data is no longer a right: it is a privilege. Gather too much, and you expose yourself to increased risk. Gather too little, and you expose yourself to fraud and synthetic identities. 
 
Decentralised identity represents a massive paradigm shift to a safer, more secure future by giving users control over their data. In other words, no more “trusted” third parties which are potentially vulnerable to attacks. Decentralised identity eliminates the need to build connections into federation systems, and reduces the amount of personally identifiable information organizations must collect. 
 
Join Ash Diffey, Vice President of Asia-Pacific and Japan, from Ping Identity and Toby Smith, Principal, from Oliver Wyman’s Digital practice in Asia Pacific for this free webinar where we discuss how banks can use a decentralised identity model to reduce risk while simultaneously improving users' privacy.

New frontiers of digital identity in finance

Você sabe quem são seus clientes? Parece uma pergunta capciosa, mas não é. 

Seja para dar as boas-vindas a um novo cliente ou para conceder um novo empréstimo a um cliente existente, as instituições financeiras precisam de certeza absoluta sobre a identidade de seus clientes.

Os casos de fraudadores que usam informações de identidade roubadas para abrir novas contas bancárias com os nomes de suas vítimas cresceram 32% em 2022, de acordo com a FTC, e esse é apenas um dos vários desafios que as organizações enfrentam atualmente.

Quando as instituições financeiras podem identificar com precisão e facilidade os clientes em pontos de alto risco durante todo o ciclo de vida do cliente, têm a oportunidade de oferecer melhores serviços digitais e, ao mesmo tempo, aumentar a segurança e reduzir as perdas.

Participe deste webinar na Quinta-feira, 9 de novembro, às 10h, para saber mais sobre as tendências em identidade digital e o papel que a comprovação de identidade desempenha no aumento da confiança do cliente, na redução de perdas por fraude e no crescimento de seus negócios.

Discutiremos

Os principais riscos relacionados à identidade nos serviços financeiros
A função da prova de identidade em todo o ciclo de vida do cliente
Como a prova de identidade funciona com o gerenciamento de acesso e as ferramentas de detecção de fraude para proporcionar melhores experiências aos clientes.
Os principais casos de uso e os resultados da comprovação de identidade
O futuro da identidade digital e as tecnologias emergentes que transformarão o setor.

O Poder da Identidade digital para os Serviços Financeiros

In this session, we explore how PingOne DaVinci is leveraged to bring successful user experiences in a rapid fashion. Meeting the objectives of providing improved security and visibility to what is going on. While integrating solutions to enrich the experience and reduce friction for your users.

Delivery Assured: PingOne DaVinci

Você sabe quem são seus clientes? Parece uma pergunta capciosa, mas não é. 

Seja para dar as boas-vindas a um novo cliente ou para conceder um novo empréstimo a um cliente existente, as instituições financeiras precisam de certeza absoluta sobre a identidade de seus clientes.

Os casos de fraudadores que usam informações de identidade roubadas para abrir novas contas bancárias com os nomes de suas vítimas cresceram 32% em 2022, de acordo com a FTC, e esse é apenas um dos vários desafios que as organizações enfrentam atualmente.

Quando as instituições financeiras podem identificar com precisão e facilidade os clientes em pontos de alto risco durante todo o ciclo de vida do cliente, têm a oportunidade de oferecer melhores serviços digitais e, ao mesmo tempo, aumentar a segurança e reduzir as perdas.

O poder da  Identidade digital para os Serviços Financeiros

Security professionals understand that protecting customers and their data is critical. Customers want to trust that as a vendor, you’ve taken the appropriate precautions to ensure a secure digital experience. But sometimes this is easier said than done. 

In this webinar, Loren Russon, SVP of Product Management, will lay out the necessary steps to deploying customer identity and access management (CIAM). This four-phase journey will help you and your organization understand the necessary capabilities needed to:

--Centralize identity providers
--Create consistent and easy integration with existing and future apps
--Meet security and compliance standards
--Lay the foundation for decentralized identity management 

In a nutshell, CIAM allows businesses to securely authenticate, capture, and manage customers’ identity and profile data while controlling what applications, services, and information users can access without encountering unnecessary friction. Join this webinar to learn how.

How to Secure Your Customers and Protect Their Data

President Biden’s Executive Order and National Security Memorandum on cybersecurity pushed the need to overhaul legacy identity and access management (IAM) by embedding Zero Trust architecture at their core, and January’s memorandum from the Office of Management and Budget (M-22-09) set deadlines for Zero Trust implementation across all agencies, civilian and military.
Today, agencies may be further along the path to zero trust than they realize, if they have been pursuing identity-centric security initiatives to support remote workers and provide them access to applications, whether on premises or in the cloud.

Join us as thought leaders from government and industry share their insights and experiences incorporating modern IAM and identity governance solutions to streamline operations and improve the user experience.

Identity Management Lays the Foundation for Zero Trust

Join us Wednesday, October 25th, 10 AM MT while we take a deep dive into PingOne's Pre-Build CIAM Passwordless Flow Packs and answer questions from the audience.
 
Agenda:
- Overview of OOTB Passwordless Flows Supported (Magic Link, SMS OTP, Email OTP, FIDO2)
- Implementing the flows (What's needed in PingOne)
- Use Cases and Benefits
- Q&A

Ping Office Hours - PingOne CIAM Passwordless Pre-Built Flow Packs

The digital identity landscape is at a crossroads. We've pushed the boundaries of centralized federation systems to their limits. In our digital-first world, ensuring a person's identity is genuine is critical to eliminating fraud and compromised credentials. Enter Decentralized Identity: the game-changer.
 
Visualize a world where your credentials, academic or professional, are instantly verifiable without needing a third party. We’ll explore a number of key use cases, from travel without bulky paperwork to foolproof online transactions.

This webinar provides the foundation knowledge of decentralized identity, including credentialing and verification. Decentralized identity promises unmatched security, unparalleled user experience, and privacy. Join us to learn how you can reshape digital identity.

Presenters: Frank Cardello (Executive Advisor, Decentralized Identity) and Darell Geusz (Product Lead, Neo)

An Introduction To: Decentralized Identity

The holiday shopping season is short and often can make or break a retailer’s year. Retailers are hard at work making sure every ecommerce and online channel is prepared for the rush of shoppers looking to purchase the perfect gifts. Customers expect brands to offer great deals online, but they are also looking for retailers to alleviate some of the stress of the holidays by making shopping fast, easy, and secure.

Retailers that focus on optimizing the shopping experience and removing common roadblocks are gifting themselves success this holiday season. An effective approach to delivering extraordinary holiday shopping experiences that boost sales and reduce fraud losses is seamlessly weaving customer identity and fraud prevention throughout the customer journey.

Join Ping Identity for this webinar on how retailers can elevate their online shopping experiences with customer identity and fraud prevention capabilities to make the most out of the most wonderful time of the year.

Unwrap Better Shopping Experiences

Take a step toward a passwordless future without complexity. PingOne for Customers Passwordless is a cloud-based solution that caters to all customer identity types at scale, requiring minimal setup.

It combines orchestration with passwordless flow templates that align with the most common customer passwordless use cases, as well as SSO, MFA, user management, and risk services, in addition to an intuitive getting started wizard that allow administrators to quickly design, test, and deploy various out-of-the-box passwordless customer registration and authentication experiences with just a few clicks and in minutes rather than days or even weeks. This helps organizations:

--Overcome passwordless adoption roadblocks
--Deliver secure and frictionless passwordless experiences to customers with speed and simplicity.
--Save time, money, and other finite resources.

Test and Deploy New End-User Experiences with Out-of-the-Box Passwordless Flows

Todos los días recurrimos a formularios de registro, contraseñas y a la creación de cuentas durante el proceso de checkout para identificar a los clientes e incrementar su engagement. 

Pero, ¿es así como los clientes quieren interactuar con su empresa? 

Para responder a esta pregunta, Ping Identity entrevistó a más de 3.400 consumidores de cinco países para entender mejor las preferencias y comportamientos de los consumidores a la hora de registrarse e iniciar sesión. 

Únase a nuestra charla el próximo Miercoles 27 de Septiembre 10 am CDMX y aprenda más sobre:

El impacto de las experiencias ineficientes de inicio de sesión en la retención de clientes.
La relación amor-odio de los consumidores con la MFA.
La importancia del fraude en la elección de marcas por parte de los consumidores.
Cómo los consumidores están empezando a aceptar la idea de una identificación digital.
Qué puede hacer para mejorar la experiencia del cliente de principio a fin.

Regístrese ahora para aprender a impulsar la adquisición y retención de clientes, aumentar la fidelidad y ganarse su confianza rápidamente.

Manteniendo a los clientes Loggeados:  5 lecciones destacadas

An integrated fraud prevention solution detects non-human and malicious actors throughout each user session, assesses risk and decides what actions to take, and automatically makes fraud mitigation decisions in real time, isolating fraudulent sessions without disturbing legitimate users. Join this webinar to learn about the 4 pillars of account takeover and new account fraud prevention: detect, decide, direct, and defend

Stop Bots and Bad Actors with the Four Pillars of Fraud Prevention

Simple and unified customer registration and login experience increases user adoption, helps with brand continuity, and provides an overall improved customer experience. Working together, Capgemini and National Grid ESO have developed a secure, simple & unified way for their customers to access their digital applications & services by leveraging the orchestration and single sign-on capabilities of the PingOne platform. Join this webinar for a first-hand account of the challenges faced, solutions developed, and outcomes of orchestrating customer authentication.

From Friction to Flow: Reducing Login Friction & Improving Customer Experience

Ping Identity

Customer Experience

Identity Orchestration

Innovate Digital Experiences

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From Friction to Flow: Reducing Login Friction & Improving Customer Experience

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