Name: Visma innovates customer experience with DAP
Start: 2023-11-19T21:12:00Z
End: 2023-11-19T21:12:27.000Z
Location: BrightTALK
Rating: 0

WalkMe Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, giving you visibility into software usage at every level. WalkMe overlay technology identifies where workflows break and delivers personalized guidance and automations to users at the point of friction. Create people-first experiences across apps and workflows, improving software adoption, saving money, reducing risk, boosting productivity, and enhancing employee and customer engagement.
Manage constant change better. Adapt to new processes, software, and shifting business priorities with ease. Onboard people faster. And prove the value of your software investments while maximizing ROI on the world’s leading digital adoption platform.

iscover why now is the ideal time to establish a Digital Adoption Center of Excellence (CoE) within your organization.
Join us for a fireside chat featuring guest speaker and DAP expert, Vasupradha Srinivasan, Principal Analyst at Forrester, and WalkMe Strategic Program Managers, Catherine Parish and Leah Hegyi.

Together, we’ll explore how a CoE can unlock new efficiencies in DAP operations and enable organizations at all maturity levels to derive more value from digital adoption. You’ll gain valuable insights on the foundations of a successful CoE and learn how to build a compelling business case for its development. Find out how a CoE maximizes DAP impact while driving continuous learning and innovation, a critical factor in maintaining a competitive edge in today's fast-paced business environment.

Maximizing digital adoption value with a Center of Excellence

The constantly evolving digital workplace demands that employees become more agile and adaptable. However, the promise of digital transformation, now amplified by the integration of AI, is often hindered by the challenges of navigating complex and ever-changing tech stacks. This is where WalkMe, the world's leading digital adoption platform, steps in. Join WalkMe's KJ Kusch, Field CTO, for a closer look at how digital adoption can empower employees to develop new skills and competencies by focusing on the business goal at hand.

Unleashing the Potential of Technical Innovation and AI with Digital Adoption

Ian Long, Head of Proposition & Transformation, International Programs at SwissRe shares how SwissRe has established a Center of Excellence that maximizes the return they see on their change investments. You'll learn how SwissRe increased its focus on digital adoption as it entered a new market segment and developed a fully-rounded approach to change across processes, platforms and people

Maximizing return on change investment through a digital adoption CoE at SwissRe

Wir reichern unser Ticketsystem mit WalkMe Elementen an, um die NutzerInnen durch Prozesse zu führen, Arbeitsfehler zu vermeiden und zielgerichtet mit den nötigen Informationen zu versorgen, damit das Kundengespräch stärker im Fokus stehen kann. Wir haben nach 1 ½ Jahren WalkMe Nutzung immer noch nicht alle Möglichkeiten der Plattform ausgeschöpft und entdecken immer wieder neue Ansätze, die einzelnen Funktionen für uns einzusetzen.

Deutsche Telekom präsentiert WalkMe für Call Center

WalkMe’s approach to vision mapping and quantifying tangible benefits for solution drivers, challenges, and WalkMe value drivers, ensuring positive business outcomes are adhered to, adopting technology and processes

Digital adoption: The value discussion

In a major merger program WalkMe was added to further reduce the expected resistance to change. After the successful program finish, diversification and increase of usage of the DAP is envisioned.

How to reduce resistance to change: Equans BeLux’s dive into digital adoption

How to encourage employee self-service: Scandinavian Tobacco Group’s digital adoption journey 

Changes in HR organization, introduction of new systems, and a shared services concept to be consolidated,  Scandinavian Tobacco Group (STG) developed their strategies for encouraging employee self-service. In an era of digital transformation, STG recognizes the importance of empowering employees to leverage self-service tools for enhanced productivity and efficiency. In this session, Adriana shares how STG starts with DAP journey, their results to date and what’s ahead.

How to encourage employee self-service

Building the future workplace with digital adoption as the foundation for a digital workplace innovation strategy.

The evolving digital workplace has created a need for employees to become more agile and adaptive. But the promise of digital transformation is more often than not diminished by the friction that comes along with complex, constantly changing technology. This is where WalkMe, the global leader in digital adoption, comes in. 

Join WalkMe’s Vivek Behl, Digital Transformation Officer, for a look at the power of digital adoption to foster new skills and competencies by focusing on the business goal at hand.

Discover how by prioritizing user experience and aligning it with your business objectives, organizations can leverage a digital adoption platform to seamlessly transition to the latest tools and empower employees to stay ahead of the changing landscape.

How to improve digital dexterity to drive business goals

WalkMe’s Chief People Officer, Chelsea Pyrzenski, is joined by Deloitte’s David Mallon and Lee Merovitz to discuss key trends in HR for 2023 and beyond, featuring key insights from Deloitte’s recent Human Capital Trends report. Explore with us the post-pandemic reality of a boundaryless workplace and how that’s redefining work in some surprising ways. Plus, learn how enterprises are using digital adoption platforms (DAP) to future-proof their workforce and ensure maximum ROI on tech investments.

With technology continually evolving, forward-thinking organizations are jumping on the opportunity to enhance their teams' performance. By leveraging cutting-edge digital solutions that promote collaboration between tech and human expertise, companies can unlock a whole world of potential when it comes to sustainability and achieving new heights in success.

Learn how to prioritize human outcomes and empower employee impact through technology:
- Create user-friendly workflows: Design and execute frictionless processes that increase employee engagement.
- Maximize organizational efficiency: Optimize collaboration between employees and technology to realize the full potential of your organization.
- Improve employee experience: Drive long term adoption through consistent support channels to ensure employee longevity.

Featuring: 
Chelsea Pyrzenski
Chief People Officer, WalkMe

Lee Merovitz
US Leader, Change Services Practice, Deloitte Consulting

David Mallon
Vice President and Chief Analyst, Deloitte Consulting

The value of your tech investments with a human-centric software strategy

Calling all DAP Pros, you don’t want to miss this one! In this session, you’ll get a sneak peek of new features and AI coming your way that will make the DAP building experience easier and faster than ever before – and get real-life use cases and tips from expert DAP professionals. You’ll leave with new ideas and resources to supercharge your DAP content. and deliver more impact.
Featuring: 
Neerja Katwala, Digital Adoption Manager, ServiceNow
Laura Dean, Digital Adoption and Training Lead, TUI
Derek Adams, Senior Product Marketing Manager, WalkMe

Supercharge the DAP building experience and delight your users.

Bring clarity back to your tech stack while boosting ROI
In the search for efficiencies, software budgets are under pressure like never before. As SaaS portfolios continue to grow, so does wasted spend. Join us as we explore what solutions can help you bring clarity to your SaaS tech stack and unlock hidden value. We'll share proven methodologies to help you rationalize your SaaS investments and ensure that your software is delivering the expected returns. Because optimization isn’t just about only paying for what you need. It’s about getting as much value out of what you already have by increasing adoption rates and driving efficiencies.

Our featured speakers

Dion Hinchcliffe
VP and Principal Analyst
Constellation Research

Steffaney Zohrabyan
Sales Enablement Insights & Innovation
Cisco

Arik Abel
Director, Product Marketing
WalkMe"

From chaos to clarity: Drive software adoption with full tech stack visibility

Deploying a DAP solution isn’t an ending — it’s the beginning of your next project. Learn how to build on your successes and grow an impactful digital adoption program. What’s the path from 1 WalkMe project to 5? From 1 app to 20? From 3 workflows to 200? Join us to find out.
Featuring: Jake Soltysik, Digital Adoption Manager, Veolia

Scaling digital adoption: Go bigger and better with each project.

In this session, you’ll learn how to create compelling value stories from the best in digital adoption. Hear from DAP champions about their value strategy and get a blueprint for how to define it and measure the impact of digital adoption initiatives across multiple personas — so you can fund your next project!
Featuring: 
Steffaney Zohrabyan, Sales Enablement, Innovation & Insights, Cisco
John Lindner, Change Management, Strategy & Operations, Gap, Inc.
KJ Kusch, VP, Global Field CTO, WalkMe

The art of measuring digital adoption impact.

Embark on an eye-opening journey into 2023 with WalkMe's visionary CEO, Dan Adika, and a few intriguing surprise guests. Get ready to delve into the realm of groundbreaking innovations that will transform our Digital Adoption Platform into an unstoppable growth catalyst, bridging the divide between humans and technology to deliver unparalleled value - instantly and sustainably.

Featuring:
Dan Adika, CEO & Co-Founder, WalkMe
Ethan Mollick, Innovation Expert & Artificial Intelligence Thought Leader; Professor of Entrepreneurship, The Wharton School
Patrick Fueldner, IT Product Manager - Digital Adoption, Nestlé

Your blueprint to value: Taking digital adoption to new heights

Scaling DAP: Go bigger and better with each project.

Join us to understand how you can strike the perfect balance between harnessing the power of AI and ensuring your organization's security isn’t compromised. 

AI is a double-edged sword - it has immense potential to propel business transformation and productivity forward, but it also comes with inherent security risks and challenges. Just one small mistake by an employee can leave your organization vulnerable to data breaches, security risks, compliance violations, and more. 

WalkMe’s Daniel Chechik, Chief Information Security Officer (CISO), Maor Ezer, SVP, CEO Office, and Dar Bonn Eckhaus, Senior Product Marketing Manager will share best practices for putting up guardrails and encouraging safe use of the latest AI innovations employees want - right in the flow of work. 


Find out how to get all of the AI value. None of the security risks.

Speakers:
Daniel Chechik, WalkMe Chief Information Security Officer
Maor Ezer, WalkMe SVP, CEO Office
Dar Bonn Eckhaus, WalkMe Senior Product Marketing Manager"

AI in the workplace:  Balancing innovation  and security

Visma is a leading provider of core business software that simplifies the work of companies of all sizes empowering end users while enabling businesses to grow and thrive. With more than 1 million globally dispersed customers, across 18 different software platforms, Visma needed to provide 24X7 support for customers. They identified WalkMe as their partner solution for providing proactive support and self-help to increase customer satisfaction. In this session you will discover how Visma:
* Reduces support inquiries
* Provides general product information
* Educates uses with tips and tricks
* Leads customers through product enhancements

Visma innovates customer experience with DAP

Customer Care

Customer Experience

Customer Engagement

Enterprise Applications

Enterprise IT

Employee Engagement

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Business Intelligence and Analytics

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

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Sales Strategy

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Sales

Get powerful learning and development insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge in the field.

Learning and Development

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

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Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Visma innovates customer experience with DAP

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