Name: MSP Challenges - Actionable Insights with HCL
Start: 2023-12-07T15:00:00Z
End: 2023-12-07T15:00:45.000Z
Location: BrightTALK
Rating: 0

The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity.
More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems.
We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should.
For further information on IR, visit www.ir.com.

Join us for an insightful webinar on "Optimizing Costs with Payment Analytics & Monitoring Tools," where we explore the critical role of effective monitoring and analytics in the financial industry. 

In this session, we will delve into the nuances of payment system management, from identifying system outages to leveraging advanced self-serve analytics for business insights.

Don't miss this opportunity to gain valuable insights into optimizing costs and enhancing the reliability of payment systems through advanced analytics and monitoring tools. Register now to secure your spot!

Optimizing Costs with Payment Analytics & Monitoring Tools

Join us for a thought-provoking webinar as we explore the aftermath of the swirling winds of change that have transformed industries in recent years. The chaos has settled, leaving us to reflect on the impact on collaboration and communication within companies. In 2024, a decisive line will be drawn in the sand, defining the standards and expectations for call performance across various industries.

Our discussion will delve into the evolving landscape of collaboration, examining how companies have adapted to survive and thrive amid the chaos. As tolerance levels have increased, so have the challenges in maintaining effective communication. We'll explore the key factors shaping this new era and discuss the impending changes that will shape the future of collaboration.

However, the storm is not over yet. A new tornado looms on the horizon, promising additional disruptions and transformations. Join us to gain insights, strategies, and foresight into the challenges and opportunities that lie ahead. Don't miss this opportunity to navigate the collaboration sands of 2024 and ensure your organization is prepared for the next wave of change in call performance

Drawing a Line in 2024 Collaboration Sand

Venture into the heart of the payments industry, a colossal yet gradual force, in our webinar as we dissect the nuanced shifts and seismic changes that await in 2024. Acknowledging the industry's slow-moving nature with minor ripples, we'll unveil the significant undertows that make the payments landscape a giant in evolution

Embark on this journey with us as we unlock the 2024 Payments Glacier, where minor movements conceal profound changes in the vast expanse of the payments landscape. Whether you're a seasoned professional or a curious observer, this webinar is your compass in navigating the intriguing currents of the payments behemoth in 2024.

The 2024 Payments Glacier

¿Se ha preguntado alguna vez por qué su institución financiera necesita un software de monitoreo de cajeros automáticos? ¿O cómo el cajero automático de hoy va más allá de ser solo un cajero? 

¿Como puedo mejorar mi operación, hacerla mas eficiente y al mismo tiempo ahorrar costos operativos? ¿Y cuáles son los problemas comunes que enfrentan tanto los cajeros automáticos como sus clientes? 

Si estas preguntas resuenan con usted, este seminario web es una cita obligada. 

En este seminario web informativo y demostrativo, exploraremos los aspectos críticos del monitoreo de cajeros automáticos en tiempo real y cómo puede transformar la forma en que su institución financiera opera y se relaciona con sus clientes.

Monitoreo en Tiempo Real de Cajeros Automáticos

In today's fast-paced business world, managing a blend of on-premises and cloud-based communications and collaboration tools is a formidable challenge. Ensuring a seamless employee experience is essential for success. 

Join Irwin Lazar, President and Principal Analyst at Metrigy, and Ali Athar, VP of Sales Engineering at IR, for an insightful and data driven discussion 

Register for our webinar, "How to Successfully Manage Hybrid UC" to gain valuable insights into:

1. The evolving landscape of communication platforms.
2. Unique challenges in hybrid management for in-office and remote teams.
3. How specialized UC management tools can streamline operations and cut costs.

Stay ahead in the hybrid UC game. Register now!

How to Successfully Manage Hybrid UC

Join our exclusive webinar, "Five Tips to Maximize Contact Center Performance and Increase Holiday Sales" where industry experts will reveal five invaluable tips to supercharge your contact center's performance and maximize holiday sales. 

In today's dynamic business landscape, where telephony, unified communication, and network complexities intersect with the challenges of remote workers and high call volumes, it's essential to be prepared.

In this webinar, we'll dive deep into the world of contact centers, focusing on the critical role of Session Border Controllers (SBCs), IVR systems, and carrier relationships. Learn how to stress test your setup, optimize call quality, and transform your contact center into a holiday sales powerhouse.

Key Takeaways:
• Unlock the potential of telephony and unified communication for your contact center.
• Understand the significance of Session Border Controllers (SBCs) in ensuring smooth operations.
• Master the art of interactive voice response (IVR) for customer satisfaction.
• Strengthen carrier relationships to enhance network performance.
• Conduct effective stress tests to guarantee peak performance during the holiday rush.
• Improve call quality for enhanced customer experiences.
• Prepare your contact center for a successful holiday season, increase sales, and ensure customer satisfaction. 

Don't miss this opportunity to gain valuable insights and stay ahead in the ever-evolving contact center landscape. 

Reserve your spot now!

Five Tips to Maximize Contact Center Performance and Increase Holiday Sales

Step into the future of MSP excellence with our webinar, "Efficient IT Operation for MSP Success" We're demystifying the cloud, unveiling self-service capabilities, and revealing advanced features through real-world scenarios. 

Join our expert Arafath Ahamed to understand how you can elevate your client services and redefine your business approach. 

Reserve your spot now and don't miss out on this transformative experience!

Efficient IT Operations for MSP Success

Join us for an enlightening webinar as we delve into the transformative impact of real-time processing on ACH systems. Discover how this technological advancement is reshaping the payment landscape, delivering unparalleled benefits for individuals, businesses, and the overall financial ecosystem.

During this engaging webinar, we will explore the multitude of advantages that arise from transitioning ACH systems to real-time processing. Experience the speed of faster payments, unlock improved cash flow management techniques, witness increased operational efficiency, and embrace enhanced fraud prevention measures. Real-time ACH systems present a world of opportunities that not only drive financial innovation but also stimulate economic activity, fostering a thriving payment ecosystem.

Impacts of ACH shift to real-time payments

How IR Collaborate and ServiceNow Integration can benefit your business? 

Server issues and IT incidents are no laughing matter, especially in the telecommunications domain. Alerts are a crucial part of any IT operation. They help IT teams stay on top of system performance, respond to issues in a timely manner, and ensure that end-users have the best experience.

However, managing alerts and tickets can be a challenge, especially if you are a large enterprise customer or a Service Provider customer who are dealing with multiple sub-tenants. IR as a Technology Partner with ServiceNow, always focuses on streamlining alert and ticket management. We help IT teams become more efficient and effective, while also improving end-user experience and reducing downtime. 

In this Webinar, we'll explore the benefits of our ServiceNow integration and provide tips and best practices for managing alerts and exploring what’s new in the IR Collaborate Cloud Platform.

How to streamline your IT operations

Do you want to learn how to get complete visibility across your large value, high priority payments, so you can monitor the health of your transaction queues, get ahead of potentially disruptive events, and ensure payments are processed on time, every time? Then this webinar is for you. 
 
Join Arthur Wielgosz, IR's Payments Product Manager to understand why high value payments play a crucial role in the global financial landscape. You'll also learn why businesses need oversight of large value and high priority payments to ensure they are processed as expected, or risk losing customer trust, face regulatory action and penalties, and negative credit ratings.
 
In this webinar, we'll show you how IR Transact’s High-Value Payments solution simplifies the complexity of managing your large value payments, providing an easy way to monitor the health of your high-value in-flight transactions.

How to monitor the health of your high value transactions

There are many intricacies in troubleshooting Microsoft Teams Calls. As an expert in that field Mark McPake will dive into troubleshooting calls that use Direct Routing on this webinar, paying particular attention to show you how to detect problems in the session border controllers; Ribbon & AudioCodes. The webinar will walk through real-life examples and will reference some Zoom examples too.

Troubleshooting Microsoft Teams Calls that use Direct Routing

Steps to Manage a Highly Distributed and Collaborative Enterprise in 2023

The experimentation stages of hybrid work will continue well into 2023.

Many enterprises are working their way through what constitutes the workplace styles, hours and ways of running engagements and meetings for all scenarios. Some Enterprises are now asking employees to be in the office 3 days a week and others are letting employees decide which days work well for them to come in giving them greater flexibility. Some of the old ways of managing the Unified Communications (UC) and Contact Centre environment might be redundant. In a highly distributed enterprise, IT decision-makers have a role to play in ensuring zero disruption to work and that security and resiliency of the workplace takes precedence. Join us at the upcoming webinar sponsored by IR and Cisco to hear from our speakers on:  

- Trends in the modern workplace and what is shaping the new era of work
- What pitfalls to avoid when managing a highly distributed enterprise and why monitoring is critical
- How Security will be at the core of every aspect of hybrid work
- Challenges facing IT with hybrid work in UC and Contact Centres
- What are the risks in your workplace and how to mitigate them

Steps to Manage a Highly Distributed and Collaborative Enterprise in 2023

In the complex world of payment environments, managing service level agreements (SLAs) is critical to maintaining optimal performance and meeting customer expectations. Banks and service providers must navigate a multitude of stakeholders, varied systems and processes, and constantly evolving regulations to ensure seamless payment processing. This webinar will provide best practices and strategies for effectively managing SLAs in complex payment environments. Our expert speaker Jim Bowers, Senior Sales Engineer at IR will delve into the key challenges faced by banks and service providers in these environments, including balancing the needs of customers, partners, and internal teams. By attending this webinar, you’ll gain valuable insights into managing SLAs in complex payment environments, enabling you to drive optimal performance and customer satisfaction. Join us and learn how to effectively navigate the challenges of SLA management in the payment industry.

Optimizing SLA Management for High-Value Payments

Join us for an exciting and informative webinar as we unveil the findings from our latest UC&C report - The IT Time Crunch! Our research with 214 IT professionals has highlighted the significant time management struggles faced by IT teams in today's fast-paced workplace. In fact, our study shows that they are wasting an entire day every week on troubleshooting issues. During this webinar, we'll dive into the six important findings from our report and provide insights into the challenges that IT teams face in the rapidly evolving world of unified communication and collaboration. Our expert panel will discuss practical strategies and solutions that can help IT teams optimize their time and work more efficiently. This is a must-attend event for IT leaders, managers, and professionals who want to stay ahead of the curve and improve their team's productivity. Register now to secure your spot and join us for this informative and engaging webinar.

The IT Time Crunch

Steps to Manage a Highly Distributed and Collaborative Enterprise in 2023

The experimentation stages of hybrid work will continue well into 2023.

Many enterprises are working their way through what constitutes the workplace styles, hours and ways of running engagements and meetings for all scenarios. Some Enterprises are now asking employees to be in the office 3 days a week and others are letting employees decide which days work well for them to come in giving them greater flexibility. Some of the old ways of managing the Unified Communications (UC) and Contact Centre environment might be redundant. In a highly distributed enterprise, IT decision-makers have a role to play in ensuring zero disruption to work and that security and resiliency of the workplace takes precedence. Join us at the upcoming webinar sponsored by IR and Cisco to hear from our speakers on:  

Trends in the modern workplace and what is shaping the new era of work
What pitfalls to avoid when managing a highly distributed enterprise and why monitoring is critical
How Security will be at the core of every aspect of hybrid work
Challenges facing IT with Hybrid Work in UC and Contact Centres
What are the risks in your workplace and how to mitigate it

ISO 20022 is a global standard for financial messaging that provides a common language for exchanging financial information between financial institutions. Starting in March 2023, the European Payments Council (EPC) will require the use of ISO 20022 for all Single Euro Payments Area (SEPA) credit transfers and direct debits. 

This transition is expected to increase transparency, improve data quality enhance customer experience and increase automation. Overall, the transition to ISO 20022 in Europe is expected to bring about significant improvements to the payment landscape and help drive innovation and growth in the financial services industry. 

Join our webinar to learn more about the transition, why ISO 20022 is being introduced in the first place, what assurance banks need to have and how IR Transact support transformations to the new standard.

ISO20022: Crunch time for the Eurosystem

Network packet loss, jitter and latency, have always been major obstacles standing in the way of clear communication, but with hybrid working it's even more essential that your user experience is the best it can be. Unified communication and collaboration ecosystems are far more complex than they’ve ever been, and even the smallest amount of downtime, outages, poor video and audio quality can severely affect an organizations bottom line. In this webinar, IR’s Solutions Engineer Chuck Geisler will share a complete guide to understanding, monitoring and fixing network packet loss, to ensure your lines of communication are always open.

No time for downtime: Fixing network packet loss

Embark on a journey into the dynamic realm of Managed Service Providers (MSPs) in our upcoming webinar. This discussion serves as a foundation for understanding innovative approaches to industry hurdles.

Join Ronak, Global Presales Lead at HCL and Alan Watson, Pre-Sales Manager at IR, as they delve into the intricacies of MSP challenges, addressing issues such as managing multiple platforms and ensuring scalability.

We’ll talk about market insights, setting the stage for a comprehensive exploration of the challenges and solutions shaping the MSP industry. Then we will unveil real-world applications of IR solutions, understanding how IR plays a pivotal role in addressing challenges within the MSP landscape.

Join us for a session filled with illuminating discussions and takeaways!

MSP Challenges - Actionable Insights with HCL

Service Provider

Collaboration

UCaaS

UC&C

Collaboration Tools

Collaborative Business

Service Delivery

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Join this new, vibrant community to learn and connect with top thought leaders, startups and banks who are disrupting the financial services industry. Keep up with the latest news and trends in Fintech and take part in lively debates on topical issues and challenges.

Fintech

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

MSP Challenges - Actionable Insights with HCL

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